Support Packages designed for your practice
HOURLY SUPPORT PACKAGES
Hourly support packages are purchased in blocks, renew at the same level once used, and expire 90 days after purchase. Each level of support offers the same hourly rate – choose the volume that best fits your practice.
Essential Support
A steady, streamlined option for maintaining structure behind the scenes.
$350/10 hrs
A strong starting point for practices that need consistent help with the essential administrative tasks that keep operations moving.
Ideal for solo clinicians or small practices who need dependable administrative support.
Elevated Support
For practices building toward smoother, more scalable systems.
$700/20 hrs
Designed for practices ready for deeper operational consistency, stronger systems, and a higher level of administrative partnership.
Ideal for growing practices that need more hands-on support across communication, onboarding, and backend workflow management.
Extended Support
Best suited for practices that need greater operational support for a larger clinical team.
$1,050/30 hrs
A more integrated level of support for practices that want a trusted administrative partner helping maintain momentum, organization, and responsiveness.
Ideal for established or multi-provider practices that need consistent, high-touch administrative support across a larger volume of moving parts.
PREMIUM SUPPORT PACKAGES
Exclusive Partnerships are staffed by a dedicated ONYX Virtual Practice Coordinator; Organizational Intensives are led by Adrian, our Principal Practice Administrator.
Exclusive Partnership
Dedicated daily administrative support with protected hours reserved exclusively for your practice – a true extension of your practice each day.
$50/hr
Organizational Intensive
A focused, on-site (or deep-dive) organizational experience designed to streamline systems, improve workflows, and create immediate operational clarity.
$750/3 hr block
FREQUENTLY ASKED QUESTIONS
How are my hours tracked?
Time is tracked in 1-minute increments, and you will receive the date range in which your hours were consumed.
What happens when my hours run out?
Your package renews at the same level, and you’ll receive an invoice for your next block of hours, so your support continues without interruption.
Is there a long-term contract?
No. Contracts renew automatically with payment of each new invoice, so there’s no long-term commitment.
Do you handle insurance billing?
Our billing support covers client balances, payment follow-up, and invoicing. We don’t submit insurance claims, but we’re happy to coordinate with your biller.
What is your cancellation policy?
We’d hate to see you go, but you can cancel at any time with at least 30 days’ notice by email to hello@onyxadminsolutions.com. Any hours not used by your termination date are forfeited.